If you are not satisfied with a product for any reason, you may return it for a refund of the original item cost within 30 days of the ship date. The only exceptions are samples, clearance items, closeout items, and special orders, which may not be returned. The refund is for the item cost and any state sales tax; shipping costs are non-refundable. We are sorry, but exchanges are not possible.
To ship your return back to White Rabbit, we recommend US First Class Mail for items where the total package weight is 15.9 oz or less, and US Priority Mail for items heavier than this. These are almost always the cheapest options. To keep package weight low, use a padded mailer if possible (most makeup can go in a padded mailer). The US Post Office requires all packages over 15.9 ounces to go by Priority Mail. You can usually get free Priority Mail boxes from your local post office. If your package is over 2 pounds, look into using a Medium Flat Rate Priority Mail box. It may be your most cost-effective option if you live East of the Rockies.
For Canadian orders, the lowest cost option is usually the Canada Post Small Packets Ground rate.
Please feel free to call us at 650-726-1114 or email us if you'd like advice on the cheapest way to mail back a return. We'd be happy to help.
We will refund the original item cost within 3 business days after we receive your return. We do not refund the original or return shipping.
Send A Return To:
White Rabbit Beauty
PO Box 1087
El Granada, CA 94018
If you are returning a product, please include a note telling us why. It will help us improve our store and the products we provide. You can also call us at 650-726-1114, Monday through Friday, 10 am to 4 pm Pacific Time.
Thank you for shopping with us!
Order Online Anytime * By phone, Mon-Fri 10 am to 4 pm PST, 650-726-1114
Carefully read all product packaging when you receive your order. Information about product ingredients on this site is from the product label or from the manufacturer's promotional material. The statements are provided for information only and are not to be taken as medical opinions. No medical claims are implied. White Rabbit Beauty LLC disclaims all liability for manufacturers' statements, claims about their products, typographical errors, or product formulation changes.
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